ROQ FAQ's
We're just dropping FAQs -- the answers to what we're asked most often.
You can fill out a Repair Request at the Tool Icon at the Top Navigation
1-87-ROQ-IT-NOW (1-877-674-8669)
If your press is powered on and the press won't lock, chances are it requires a password. On the main screen, go to utilities, detectors. On this page, you might see passwords or foot pedal blinking. If “passwords” is blinking, you need to enter a password. If the foot pedal is blinking, we will need to fix the foot pedal.
On the ROQ YOU: Go to the main screen, Utilities, Programs, then Passwords. There you will see the password the press is asking for. Tap on the box and enter the password.
On the ROQ ECO/NEXT: Go to definitions, Login, then enter password “4765774” and push Enter. There you will see a codes button. Tap on “codes,” then tap on blank box and enter the code/password provided from accounting@roq.us
On top of the foot pedal you will find a cover. Remove the four phillips screws that hold the cover, then remove the cover. You will see a silver plate that engages the switch when the pedal is pressed. With both of your thumbs, press down on this plate. Check your detectors page by going to utilities, detectors.
See if the foot pedal detector stops blinking. If it continues blinking, press down on the silver plate a little more. Once you have pushed it down far enough, it will stop blinking. Step on the pedal and make sure it blinks when being pressed.
Go to the main screen, Utilities, Detectors, Log, then Reset. Configure Username: Techinco. Password: 123456789. Tap “okay” if it says login is successful. If it says login failed, enter the password again. Tap “okay” when it says login is successful. Tap reset one more time and your maintenance reminder will go away.
Go to the main screen, Utilities, then Detectors. Here you will see your total index count. Maintenance needs to be performed every 50,000 indexes. If/when you are at 150,000 indexes, you will need to complete the 50,000 and 150,000 maintenance at that time. To find out how to complete the maintenance, search ROQ maintenance on YouTube for a step-by-step guide.
First, let's check the air pressure on the press main air regulator. This should be at 0.7 mbar or 100 psi. If it isn't sitting at 0.7 mbar/100 psi, we need to make sure your compressor is on and see if any shutoff valves are open. If all of this is good, you might have a bad pressure switch.
In this case, please contact ROQ support or fill out an FIR: https://www.roq.us/pages/field-incident-report-fir.
First, determine how tall the image is that you are printing. Normally, you will have this issue with two things. One, the print carriage limit bars are too close together causing both sensors to be on. If this is the case, you need to increase the length of the print stroke by pushing the print carriage back a couple inches.
The second cause of this would be the print carriage isn't under one of the slide bars that limit your print stroke length. If this is the case, push the print carriage back so it is over the back print carriage slide bar. If you are still having issues, contact ROQ support.
For more troubleshooting support on the ROQ FOLD please visit this page and Gerry will guide you through
For more troubleshooting support on the ROQ FOLD please visit this page and Gerry will guide you through it!
For more troubleshooting support on the ROQ FOLD please visit this page and Gerry will guide you through it!
For more troubleshooting support on the ROQ FOLD please visit this page and Gerry will guide you through it!
For more troubleshooting support on the ROQ PACK please visit this page and Gerry will guide you through it!
For more troubleshooting support on the ROQ PACK please visit this page and Gerry will guide you through it!
For more troubleshooting support on the ROQ LABEL please visit this page and Gerry will guide you through it!
For more troubleshooting support on the ROQ LABEL please visit this page and Gerry will guide you through it!
We appreciate your interest in the ROQ IMPRESS! The ROQ IMPRESS comes in multiple configurations alongside custom automation solutions to match your transfer application needs. For more details feel free to contact us at 1-877-674-8669 or email Solutions Inbox
There is the saying, “cheap fast or good and you get to pick two”. With ROQ not only are you getting the top of the line but also the fastest. Price is a relative term and depending on your situation it might cost you more by not investing in the future of your business. Feel free to reach out to us at 1-877-674-8669 or email Solutions Inbox
Here at ROQ US we believe in innovation and efficiencies therefor we do not make a manual press but would love to speak with you to see if automation might be right for you. Feel free to reach out to us at 1-877-674-8669 or email Solutions Inbox
Great question! Depending on the model of press, number of stations and printheads that number has a range. Also keep in mind that power requirements are different if you are running single phase or three phase power and also the amount of accessories you are running. For more detailed information feel free to reach out to us at 1-877-674-8669 or email Solutions Inbox
Simply visit https://www.roq.us/partner-move-form and fill out the form. A ROQ Project Manager will reach out to you once this form is submitted to assist you with planning your move and installation process.
Of course. ROQ will always support our equipment for the life of the machine. We offer phone support at no cost, but will also provide technicians for install, calibration, service and training no matter where you purchased it from.
“Contact Support 03” simply means it is time to enter your password. See “How do I enter a password?” for further instructions.
This means that the USB thumb drive plugged into the back of your touch screen is full or can no longer be accessed by your machine. To get rid of this issue, follow the steps in this document. No USB for backup SOP.
Answer: (You) Utilities > Programs > Service > You will be prompted to Login: Technico / Password: 123456789 > Detectors > Log > Reset button (only appears when maintenance is required)
Answer: (Next/Eco) Definitions Menu > Login > Password: 4765774 > Information Menu > Service > Tap on the checkmark under the Execute option
Check Utilities then Detectors for blinking password light
This alarm is associated with your print carriage not being over a stroke length adjustment bar. For a print carriage to operate correctly it must be over only one of the adjustable stroke length bars and have enough room to travel. If your print carriage isn’t over either bar, your machine will post the alarm “Printhead out of position.” You will simply need to push your print carriage over one of the bars and the machine will perform a movement immediately.
Every 30 days if using the dryer daily or when the filter begins to become contaminated with dirt and lint. Do NOT attempt to clean the filter as it will create voids in the material and allow contamination into the burner which can cause burner failure.
INDUSTRY
Our
Partners
Early on, we made a conscious decision to eradicate the word "customer" from our vocabulary. ROQ.US has no customers -- we only do business with Partners.
A customer is someone on one end of a transaction, but a Partner is a companion. A Partner is an ally.
A Partner is a trusted friend who is invested in the journey with you. That long-term camaraderie is what we aim to provide for our Partners.
As we continue to roll out the green carpet for you, we're honored to introduce you to our current roster of ROQ.US Referral Partners. These industry leaders are valued ROQ.US family members as You are and we're excited to bring You together with them to reinforce the product/service muscle behind your operation.
Distributing Partners
