You’re on a mission and you have no time to lose. We’ve got you covered with the best warranty in the industry to keep you locked in your celestial trajectory.
That’s right, ROQ.US has the only 3 year all-inclusive squeegee-to-squeegee warranty on an automated screen printing press in the industry.
What does this mean for you?
If anything happens, you don’t pay for the part, the shipping, the tech time, or the travel! You simply continue to focus on your awesome business and we’ll handle the rest for you.
What do you need to do?
Simply ROQ with us! We do need you to get on the phone, take some pictures or be on a video call to ensure we clearly understand what is up and how we can fix it. If it’s something you can fix that’s great! If it’s outside your scope, we got you covered and will schedule you in. We ask you to use our service ticket system so we can properly document and track the issue to get you back in orbit.
You want to know what the catch is, right?
There isn’t one! Ok, if you want to call it a catch or a hook that you’ll need to call us and let us know what’s up… then you can call that a hook. We need you to simply ROQ with us! We need you to get on the phone, take some pictures or be on a video call to ensure that our team knows what’s going on and is able to work together with you to come up with a plan to fix it. If it’s something simple you can fix - that’s great! If you can’t, we got it and will get you scheduled. We do ask you to use our service ticket system so we can properly document and track the issue.
But how do you do that?
ROQ machines are built well for the long mission, long days, and to support your journey. They’re ROQ solid by design! They don’t make much sound, shake around, and have as many parts as others in the market. As a result, they experience far fewer issues and they are easier to work on, so not only do you win the mission, you can rest easy as you continue to ROQ.
What about everything else?
ROQ.US has great warranties ranging from 1-10 years on all the other equipment we offer. We welcome you to check out equipment specs for details.
Can I buy an additional warranty?
With Lotus Holland, you are covered for one year, and additional warranty programs may be available for purchase per individual request. Lotus Holland machines retain optimal functionality (aside from normal wear & tear) for years to come!